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Recent Analyst's Journal Articles:

Nov

13

2019

Analyst's Journal

Few Small Business Loan Denials and Tepid Demand Signals Need for a Targeted Strategy

By Joel Mueller

Few small businesses ($100K-<$10MM in annual sales revenue) have been denied or expect to be denied for additional credit. This number, which Barlow Research tracks quarterly, has hit its...

Nov

6

2019

Analyst's Journal

Credit Unions: A Competitor Not to Be Ignored in Small Business Banking

By Sandy Hanson

Credit unions have become increasingly attractive to small businesses ($100K-<$10MM in sales). One of the major advantages they tout is...

Oct

30

2019

Analyst's Journal

Account Officer Calls Had the Same Lift to Overall Bank Delight as Account Officer Visits

By Emily Cade

As digital business banking solutions become increasingly universal, providing superior service may be the thing...

Oct

23

2019

Analyst's Journal

Shifting Paradigms: Rethinking How Consultative Banking Could Evolve with the Help of Technology

By Youa Yang

Everywhere you look these days, there is no shortage of discussions on digital and its impact on business banking. Financial institutions all over the country are...

Oct

16

2019

Analyst's Journal

Being Prompt, Accessible and Making Effective Use of a Client's Time Has Grown in Importance

By Emily Anderson

Just as business banking relationships become more established and evolve, the importance of various Account Officer attributes evolves as well. Knowing what has become increasingly more important...

Oct

9

2019

Analyst's Journal

A Tale of Two Banks: BB&T and SunTrust’s Digital Offerings Differ for the Small Business Segment

By Allison Haley

As we enter the fourth quarter of 2019, the expected merger between BB&T and SunTrust is closer to being finalized. Since the announcement of the impending merger, press releases have made it clear that Truist Financial will be focused...

Oct

2

2019

Analyst's Journal

Innovations Primed to Transform the Bank of the Future

By Donna Arce

Several new tools are coming to market that aim to aid a financial institution’s ability to optimize their sales and customer experience strategies. These tools employ different tactics from empowering...

Sep

25

2019

Analyst's Journal

TD Bank’s Convenience and Service Model Has Paid Off with Small Businesses

By Sandy Hanson

Throughout the year, Barlow Research continually evaluates competitive intelligence information regarding the Top 10 small business ($100K-<$10MM) banks. In our Annual Report, we publish top bank summary tables that compare the Top 10 banks on various metrics...

Sep

18

2019

Analyst's Journal

Getting Noticed in New Markets: U.S. Bank, JPMorgan Chase and PNC May Be Onto Something

By Joel Mueller

U.S. Bank, JPMorgan Chase and PNC, among many other large national banks, have announced plans to expand into new markets in recent years. With competition ramping up...

Sep

11

2019

Analyst's Journal

U.S. Bank Takes Top Loyalty Score Among the Top 10 Small Business Banks

By Emily Cade

In Barlow Research’s most recent rolling eight quarter data (3Q2017-2Q2019), U.S. Bank has pulled ahead in leading the small business ($100K-<$10MM in sales) Top 10 banks’ loyalty scores...