Zoe Zhou
Business Director, Digital Product Strategy and Insights
Capital One Bank
Zoe Zhou is a seasoned professional in the banking and card payment industries with over 15 years of experience across multiple disciplines including product innovation, business analysis, and partnerships. She is currently leading the Digital Product Strategy and Insights team at Capital One Small Business Bank to support the bank's digital expansion agenda. Prior to that, she held various leadership roles at Citibank including CX strategy, payment partnerships and product marketing and analytics. She has been recognized throughout her career as a generalist with well-rounded skills and proficiency in transitioning insights into strategy and then into actionable plans and ultimately into results.