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Recent Analyst's Journal Articles:

Jun

1

2023

Analyst's Journal

Small Business Error Incidence Was More Detrimental to Overall Bank Satisfaction than in the Past

By Sandy Hanson

Errors are a regular occurrence in business banking. In Barlow Research’s most recent data (2022...

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May

24

2023

Analyst's Journal

The Execution of On-Demand Chat for Online Business Banking Can Quickly Delight or Frustrate Customers

By Julianna Kolb

The Execution of On-Demand Chat for Online Banking Can Quickly Delight or Frustrate Customers...

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May

17

2023

Analyst's Journal

What Middle Market Companies Look for in a Banking Partner

By Megan Seitchik

When selecting a commercial bank, middle market companies (annual sales of $10MM-<$500MM) consider a...

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May

5

2023

Analyst's Journal

If Push Comes to Shove, Small Businesses Will Switch to Large Banks

By Rachel Ness

For many years, Barlow Research has asked small businesses ($100K-<$10MM) if they plan to...

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May

3

2023

Analyst's Journal

Small Businesses Moderately Optimistic, Middle Market Companies Uncertain Through Economic Headwinds

By Joel Mueller

Recently released GDP figures show that the U.S. economy slowed in the first quarter of...

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Apr

26

2023

Analyst's Journal

Truist and Wells Fargo Encourage Small Businesses to Consider Zelle® Payments

By Adam Johnson

After spending the Minnesota winter months immersed in data, we are working hard to complete...

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Apr

19

2023

Analyst's Journal

Convenience Is a Top Reason Small Businesses Stay with Their Primary Bank, Yet We Continue to Shut the Doors on Them

By Sandy Hanson

Small businesses ($100K-<$10MM in sales) have many options when it comes to doing their...

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Apr

12

2023

Analyst's Journal

Looking Forward – Young Small Business Owners and Their Digital Priorities

By Julianna Kolb

Of all the demographics that may characterize a business owner, age is one of the...

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Apr

5

2023

Analyst's Journal

An M&A Success Story: M&T Bank Ranks #1 in NPS and Account Officer Satisfaction in the Middle Market

By Megan Seitchik

Bank mergers and acquisitions are complex. The stakes are high; mistakes made during a merger...

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Mar

29

2023

Analyst's Journal

Focusing on the Drivers of Overall Bank Satisfaction Can Positively Impact Small Business Customer Loyalty

By Rachel Ness

What makes a small business delighted with its bank? Why does delight matter? These are...

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