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Recent Analyst's Journal Articles:
Aug
21
2019
Analyst's Journal
Zelle® for Small Business Is Now Available in the Marketplace
By Allison Haley
Since the launch of Zelle® in 2017 as a consumer payment system, the market has been patiently waiting to see Zelle® become available to small business customers. This is finally becoming a reality, as Zelle® for small business has been rolled out at several top financial institutions. Of the 15 financial institution’s online and mobile platforms that Barlow Research analyzes in the Digital Business Banking Test Drive, there are four that currently offer Zelle® to small business customers: Bank of America, Chase, Regions Bank and U.S. Bank...
Aug
14
2019
Analyst's Journal
Fastest Growing Products in the Middle Market Banking Segment
By Donna Arce
At Barlow Research, we currently track usage of 29 different products within the middle market banking segment (companies $10MM-<$500MM in annual sales). Categories of services include cash management and deposit services, credit services, corporate finance services, card products and other services which includes international and retirement products. In addition, we capture the product usage at the primary bank vs. other providers...
Aug
6
2019
Analyst's Journal
To Improve Overall Bank Satisfaction, Get the Basics Right First, Then Tailor Your Approach Based on Sales Size
By Sandy Hanson
Year after year, when we conduct our driver analysis, brand comes out as the largest predictor of overall satisfaction in small business ($100K-<$10MM) banking. As the graph below shows, regardless of sales size, brand (or the attitude and opinion items), collectively explains about 90% of the variation in overall bank satisfaction. The channels as a group, only explain about 10% of the variation. While regardless of sales size, it is the brand of the...
Jul
31
2019
Analyst's Journal
Convenience in Small Business Banking Today
By Emily Cade
Digital transformation inherently impacts small companies’ ($100K-<$10MM in sales) expectations of how they want to run their businesses and the service they desire from their financial institutions. While this has made banking more convenient, there is more to it than just digital. Barlow Research recently asked a question to our Flash Panel: “How has the meaning of a bank ‘being convenient’ changed in the last five years?” The two most frequent responses, shown in...
Jul
24
2019
Analyst's Journal
Generating Core Deposits Requires Targeted Sales Strategies
By Joel Mueller
Increasing business deposits has been a topic weighing heavy on the minds of many financial institutions recently. This appears to be a function of three things: interest rate fluctuations, the proliferation of online-only high-yield deposit products and stagnating deposit growth. Many signs point to a rate reduction on July 31st, which would mark the first time rates have been cut since the financial crisis. By design, rate cuts aim to disincentivize saving which...
Jul
17
2019
Analyst's Journal
The Time Is Now to Optimize How Digital and Physical Bank Channels Service Business Banking Customers
By Youa Yang
Digital business banking has reached the tipping point in the marketplace. Barlow data tells us very clearly that small businesses (annual sales of $100K-<$10MM) are comfortable interacting with their primary bank through digital channels and have become increasingly active in both online and mobile banking. In fact, according to Barlow’s 2018 small business banking data, digital channels make up of over 60% of the 23.7 total monthly touches a typical small business customer makes...
Jul
10
2019
Analyst's Journal
The Small Business Credit Journey Continues to Be Far from Frictionless
By Emily Anderson
Small business borrowers have become harder to come by. The demand for credit in the small business market has been relatively low and unpredictable. Small businesses aren’t necessarily going to their primary bank to receive credit when a need does arise. This creates a more competitive market place and a heightened need for institutions to optimize the credit experience for borrowers. While many institutions are working to create intuitive online and personal credit application processes...
Jul
2
2019
Analyst's Journal
Happy Independence Day from Barlow Research!
By Barlow Research
Best wishes for a safe and enjoyable Independence Day holiday from your friends and colleagues at Barlow Research Associates, Inc. Please note that Barlow Research's offices will be closed on Thursday, July 4th, 2019 in observance of our nation's birthday. The next Barlow Analyst's Journal column will be published in our newsletter on Thursday, July 11th, 2019. Happy 4th of July!
Jun
26
2019
Analyst's Journal
BMO and Huntington Are Poised to Support Growing Private Healthcare Practices
By Allison Haley
Financial institutions are taking note of industries where there is substantial growth and have a need for specialized products. Healthcare professionals have been an industry of focus recently as multiple major players have announced their intent to service this growing industry. The Bank of Montreal revealed their intent to support healthcare professionals from the time they are in school all the way through retirement with a new program that includes a set of products and...
Jun
19
2019
Analyst's Journal
Fifth Third and Citizens Bank Discuss New Middle Market Delivery Models for Credit, Sales and Servicing
By Donna Arce
This year at the Barlow Research Business Banking Conference (May 20 and 21 in Chicago, IL) we invited banking experts to participate in a middle market panel discussion to explore new delivery models for credit, sales and servicing. Two of our middle market panelists were Shelly Harper, Credit Risk Process Executive, Fifth Third Bank and Carlton Williams, SVP, Chief Administrative Officer of Corporate Banking, Citizens Financial Group, Inc...