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Recent Analyst's Journal Articles:

Jun

19

2024

Analyst's Journal

Enhancing the Customer Experience in Banking Through Al Integration

By Megan Seitchik

Listen to learn how Bank of America’s highly regarded online platform, CashPro, is leveraging AI to improve the customer experience.

Jun

12

2024

Analyst's Journal

An Excellent Onboarding Experience Can Boost Small Business Delight and Drive Referrals

By Rachel Ness

A positive onboarding experience is critical in fostering long-term customer satisfaction and loyalty when...

Jun

5

2024

Analyst's Journal

Elevated Prices Continue to Cut into Business Profits

By Joel Mueller

Each quarter, Barlow Research conducts an Economic Pulse Study to understand small businesses ($100K-<$10MM...

May

29

2024

Analyst's Journal

Chase Continues to Help Small Business Customers Get Paid Faster with Digital Invoicing

By Adam Johnson

In today’s business environment, small businesses face the daunting and elusive challenge of managing their...

May

23

2024

Analyst's Journal

Navigating Middle Market Credit Demands

By Sarah Kietzman

Each year, Barlow Research reviews and identifies key drivers of overall bank satisfaction. This year...

May

15

2024

Analyst's Journal

TD Bank Holds the Top Barlow Research Small Business CAMELS™ Score for the Third Consecutive Year

By Sandy Hanson

In Barlow Research’s 2022-2023 data, large banks (assets >$50B) were identified as primary by 55% of the small business ($100K-<$10MM in sales) market...

May

8

2024

Analyst's Journal

The Results Are In: Barlow Research Middle Market CAMELS™ Score Winners

By Megan Seitchik

According to Barlow Research's latest data, large banks (with assets exceeding $50 billion) emerged as...

May

1

2024

Analyst's Journal

Citizens Leads in Small Business Satisfaction Growth Amid Three New Drivers

By Rachel Ness

Keeping customers satisfied is one of the primary goals of any organization. When it comes...

Apr

24

2024

Analyst's Journal

Small Business Digital Adoption Doesn't Always Equal Satisfaction; Chase and TD Bank Stand Out

By Julianna Kolb

When studying digital business banking data, we often evaluate leading banks based on singular performance...

Apr

18

2024

Analyst's Journal

Case Study: The Appeal of QuickBooks Receivables for a Small Business Owner

By Julianna Kolb

Listen to learn how Dallas small business owner, Leo Cusimano, a tech savvy owner of a weekly newspaper, runs his business’s finances – in particular, how he receives payments from his customers.