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Recent Analyst's Journal Articles:

Dec

1

2021

Analyst's Journal

It’s Time to Enhance the Personal Service Experience in Small Business Digital Servicing Models

By Joel Mueller

Financial institutions continue to advance low personal touch service models for their small business ($100K...

Nov

22

2021

Analyst's Journal

Happy Thanksgiving from Barlow Research!

By Barlow Research

Best wishes for a wonderful Thanksgiving holiday from your friends and colleagues at Barlow Research...

Nov

17

2021

Analyst's Journal

The New Truist Digital Business Banking Platform Offers a Seamless Migration Experience

By Adam Johnson

The “merger of equals” between BB&T and SunTrust was completed at the end of...

Nov

9

2021

Analyst's Journal

Primary Banks Struggle Capturing Middle Market Business Credit Card Usage

By Donna Arce

The top five products used by middle market companies ($10MM-<$500MM in sales) are all...

Nov

2

2021

Analyst's Journal

Medium Banks May Have the Greatest Opportunity or the Largest Challenge in Migrating Small Business Banking Activities to Online

By Sandy Hanson

Small business banking ($100K-<$10MM) was evolving and changing prior to the pandemic. Digital transformation...

Oct

26

2021

Analyst's Journal

TD Bank Emerges as the Clear Winner When It Comes to Servicing the Unassigned Small Business Banking Customer

By Haley Lenzen

It is no secret that the assignment of an Account Officer positively impacts the service...

Oct

20

2021

Analyst's Journal

Digital Business Account Opening Innovation: A Consistent Battleground Between Banks and Fintechs

By Christian Lucchesi

The process of opening a business checking account is a crucial touchpoint. When a small...

Oct

12

2021

Analyst's Journal

Understand the Cost of Small Business Account Officer Turnover

By Joel Mueller

Turnover within a bank has been a challenge for many years and can be incredibly...

Oct

6

2021

Analyst's Journal

ACH Transfers and Video Conferencing Garner the Largest Importance Rating Increases Among Small Business Customers

By Adam Johnson

Each year, one of the fundamental aspects of the Digital Business Banking team’s analysis involves...

Sep

29

2021

Analyst's Journal

One in Five Middle Market Companies Will Remain Operational for Only 1-2 Years Under Current Conditions

By Donna Arce

Having just gone through an unprecedented year, we are all hoping to return to a...