Lender Lab 4.0
Barlow Research provides insight on lending from the small business customer perspective for nine lenders.
The landscape of lenders is more competitive than ever with both traditional bank and fintech providers vying for the same small business customers ($100K-<$10MM in annual sales). Today, small business lending is much more than simply digitizing the loan application process. Advancements in technology and increasing levels of comfort with digital channels mandate lenders have a user-friendly digital borrowing experience.
Study Goals
Provide a view of the small business customer journey when applying for term loans and lines of credit.
Deliverables
- Summary report including customer journey maps
- Detailed customer experience videos
- Disclosures/documentation collected
- Video conference presentation
Results anticipated February 2023
Please contact us
to request a prospectus or schedule a phone meeting
Featured Content
Podcast: Business Confidence Going into 2023: A Snapshot of Your Clients’ Financial Health
December 2022 Video/Audio webcast is available. Free to licensed clients in MyBarlow or available for sale.
This study provides a view of the small business customer journey when applying for term loans and lines of credit. Nine lenders are evaluated, including both bank and non-bank providers.
Essential Resources to Direct SB Strategy
Barlow Research’s Small Business Banking Program provides quantitative voice of the business customer insight and competitive intelligence to drive initiatives for growth and retention.
Analyst's Journal - Nov 30, 2022
The average small business ($100K-<$10MM in sales) uses 9.0 products across all the institutions...