Recent innovations in digital banking technology are transforming the capabilities available for small businesses to accept customer payments by offering the potential to make payment transactions faster, simpler and more secure, while also helping businesses get paid more efficiently.  

This evolution in payment acceptance functionality also carries the potential for significant disruption to the traditional merchant services solutions offered by many leading U.S. financial institutions; while leading fintech providers have forged a firm foothold in this emerging space, only a few leading financial institutions have made headway.  

DELIVERABLES

• Summary report of key findings
• Details of customer experience journey
• Disclosures/documentation collected
• Video conference presentation

For more information, please contact Andrea Moore amoore@barlowresearch.com or Youa Yang yyang@barlowresearch.com