From Delight to Disappointment: How Communication Shapes Small Business Onboarding posted 08/15/2024
Podcast
Aug
15
Podcast
Featuring: Andy Kiel of Optimize Investments and Bader Alwazzan of Prime Casting
In this episode, Rachel Ness, Small Business Analyst talks with two small business owners, Andy Kiel of Optimize Investments and Bader Alwazzan of Prime Casting about the onboarding of new products at their large (assets >$50B) primary banks. Listen to learn how communication during the onboarding experience effects the relationship and impression they have of their primary bank.
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