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Feb

15

2017

Analyst's Journal

Account Officer Satisfaction Scores Impact Purchasing Behavior

By Emily Cade

Barlow Research’s February First Friday Web cast, “Building Exceptional Customer Relationships,” explored the effects of customers being very satisfied with their Relationship Manager or Account Officer. Delighted small businesses ($100K-<$10MM in sales) and middle market companies ($10MM-<$500MM in sales) were more likely than less satisfied companies to have purchased at least one new product from their primary bank, more likely to purchase from the primary bank the next time there is a need...

Feb

6

2017

Podcast

Complimentary

1st Quarter 2017 Economic Pulse Update

Enjoy a complimentary podcast from Barlow Research each quarter covering the latest results of our ongoing Economic Pulse Survey. Find out how business leaders view the state of the economy and their business, as well as their future outlook.

Feb

3

2017

Podcast

$325

Building Exceptional Customer Relationships

Relationship Managers are an integral link connecting customers to the bank. They are responsible for establishing and growing client relationships...

Feb

2

2017

Research Data

$399

1st Quarter 2017 Small Business Economic Pulse Report

The Barlow Research Economic Pulse Survey is an invitation-only economic survey administered online or via fax, fielded for two weeks during the first month of each quarter. A stratified sample based on four US regions and nine sales volume categories is used. The results are weighted by regions and sales volume categories using the most current business population counts.

Feb

2

2017

Research Data

$399

1st Quarter 2017 Middle Market Economic Pulse Report

The Barlow Research Economic Pulse Survey is an invitation-only economic survey administered online or via fax, fielded for two weeks during the first month of each quarter. A stratified sample based on four US regions and nine sales volume categories is used. The results are weighted by regions and sales volume categories using the most current business population counts.

Jan

6

2017

Podcast

$325

ACH Payments: The Current Market and a Look to the Future

The business payments environment looks to continue to stand out as a major point of innovation in 2017, and a focal point for Barlow Research. Specifically, there is growing interest in the ACH payments market. There are many new players...

Dec

2

2016

Podcast

$325

Sales Goals and Cross-Selling Products in the Middle Market

Cross-selling credit and non-credit products is critical to creating a sticky, non-transactional relationship with Middle Market companies. Different sales and service models exist, but regardless of how the relationship is managed, understanding the customer’s business objectives is...

Nov

18

2016

Podcast

Complimentary

4th Quarter 2016 Economic Pulse Update

Enjoy a complimentary podcast from Barlow Research each quarter covering the latest results of our ongoing Economic Pulse Survey. Find out how business leaders view the state of the economy and their business, as well as their future outlook.

Nov

17

2016

Research Data

$399

4th Quarter 2016 Small Business Economic Pulse Report

The Barlow Research Economic Pulse Survey is an invitation-only economic survey administered online or via fax, fielded for two weeks during the first month of each quarter. A stratified sample based on four US regions and nine sales volume categories is used. The results are weighted by regions and sales volume categories using the most current business population counts.

Nov

17

2016

Research Data

$399

4th Quarter 2016 Middle Market Economic Pulse Report

The Barlow Research Economic Pulse Survey is an invitation-only economic survey administered online or via fax, fielded for two weeks during the first month of each quarter. A stratified sample based on four US regions and nine sales volume categories is used. The results are weighted by regions and sales volume categories using the most current business population counts.

Nov

4

2016

Podcast

$325

The Small Business Borrowing Experience: How to Make the Most of Small Business Lending Relationships

For financial service providers, 2016 has been an interesting year when it comes to small business lending. Many traditional lenders...

Oct

7

2016

Podcast

$325

Small Business Life Cycles: Tailoring Your Strategy

Few things differentiate a small business ($100K-<$10MM) more than the life stage in which they currently reside. Start-up companies will interact with their financial institution in a much different way than an established small business, and growing small businesses will need a different...

Sep

9

2016

Podcast

$325

Executing on Brand in Small Business Banking

Brand attributes are hugely important when looking at overall satisfaction. Since a bank's brand explained the vast majority of the variation in small business ($100K-<$10MM in sales) clients' overall satisfaction with their primary bank, it is important to understand...

Aug

31

2016

Research Data

$750

Market Share Database for 2nd Quarter 2016

Provides Primary Bank Market Share based on rolling eight quarter data for specific sales volume and geography information. Trends the market share information across the most recent five quarters of Barlow Research data that is available.

Aug

23

2016

Research Data

$399

3rd Quarter 2016 Small Business Economic Pulse Report

The Barlow Research Economic Pulse Survey is an invitation-only economic survey administered online or via fax, fielded for two weeks during the first month of each quarter. A stratified sample based on four US regions and nine sales volume categories is used. The results are weighted by regions and sales volume categories using the most current business population counts.

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