COVID-19:LEADING BUSINESS BANKING CUSTOMERS TO RECOVERY
During these unprecedented times, Barlow Research will continue to provide information from the voice of the business customer to assist in navigating the best path forward through our ongoing research series.
Who We Are
THE INDUSTRY'S MOST RELIABLE RESEARCHERS
Since 1980, Barlow Research Associates, Inc. has been dedicated to providing in-depth market research for the commercial Financial Services sector. With a 90% client retention rate and enduring relationships with some of the largest financial institutions in the United States, Barlow has a finger on the pulse of the industry—and its customers.
Using a tailored approach, we'll leverage our expertise to help you understand your customers better with:
- Customized research to answer your most important questions
- Membership-based programs and database tools that keep you on top of the current research, trends, and issues
- Data-driven strategic insights to put analysis into action
- Industry-wide conferences to introduce solutions and expand brand awareness
- Weekly newsletters featuring informative Analyst Journal articles
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100k+
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Respondents
1,000+
Research Projects
Conducted
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Analyst's Journals
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Analyst's Journals
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Upcoming Events
Sep
7
Holiday
Labor Day: Barlow Research Offices Closed
Sep
11
Web Conference
11:00 am Central - First Friday Webcast
Oct
2
Web Conference
11:00 am Central - First Friday Webcast
Oct
6
Research Released
3Q2020 Small Business, Middle Market, & Digital Business Banking snapshots posted
Nov
3
Research Released
3Q2020 Trending Briefs completed
Podcasts
May
19
77% of small businesses’ sales have been negatively impacted by COVID-19
Featured Content
Podcast: "Preserving Humanity in Account Officer Relationships"
Video/Audio podcast recordings of the August 2020 First Friday are now available! Free to everyone!
Small Business Insurance: Digital Transfor- mation
Celent & Barlow Research are partnering to evaluate the evolving dynamics of the client/agent relationship and provide insights on commercial insurance buyers’ preferences, behaviors and experiences across both personal and digital delivery channels for small business insurance.
2020 Digital Account Opening Study
NEW Competitive Intelligence Initiative from Barlow's CX Lab! Testing the actual customer experience of sole proprietors and multi-owner firms applying for a new business checking account online at seven institutions.
For more information:
Analyst's Journal - Aug 5, 2020
Personal Connections Can Preserve Small Business Relationships with Their Primary Bank
Digital transformation had become a norm even prior to the COVID-19 pandemic. There is...
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Thanks for taking the time to find us. As business banking researchers, we highly value your thoughts and opinions about what banks are getting right—and help them find opportunities for improvement. With your help we can educate banks about the evolving needs of customers like you.
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